المكتبة المركزية - الجامعة الإسلامية بغزة

Service Quality in Higher Education: Identifying Core Determinants and Sub-factors from Postgraduate Students' Perspective in the Gaza Strip

Chapter 2 Literature Review7

2.1 Service Quality8

2.1.1 Defining Service Quality8

2.1.2 Measuring Service Quality9

2.2 Service Quality in Higher Education:9

2.3 Postgraduate Studies in the Gaza Strip11

2.4 Previous Studies12

2.5 Comment On Previous Studies20

Chapter 3 Methodology23

3.1 Research Design24

3.2 Research Methodology25

3.3 Data collection procedures25

3.3.1 Secondary Sources25

3.3.2 Primary resources25

3.4 Study Population26

3.5 Sample Size26

3.5.1 Focus Group sample size26

3.5.2 Questionnaire sample size26

3.6 Instrumentation27

3.6.2 Likert-Type Questionnaire28

3.7 Pilot Study29

3.8 Qualitative Data Analysis approach30

3.9 Quantitative Data Analysis approach32

3.9.1 Questionnaire Validity32

3.9.2 Questionnaire Reliability35

3.10 conclusion37

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