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Leadership Strategies in Achievement Total Quality in the Light of European Excellence Management in the Construction Industry
CHAPTER 2 LITERATURE REVIEW8
2.1 LEADERSHIP STRATEGIES9
2.1.1 Leadership definition9
2.1.2 Leadership in the construction industry.10
2.1.2.1 The model of leadership in civil engineering and management11
2.1.3 The importance of leadership.12
2.1.4 Management vs. leadership.13
2.1.5 Leadership Characteristics.14
2.1.5 Leadership index.15
2.1.5.1 Emotional intelligence and leadership.16
2.1.6 Importance of a Project Manager's Leadership.17
2.1.7 Leadership Strategies.18
2.1.7.1 The importance of leadership strategies.19
2.2 TOTAL QUALITY MANAGEMENT IN CONSTRUCTION INDUSTRY.20
2.2.1 Definitions of quality.20
2.2.3 Total Quality Management.22
2.2.3.1 Principles of Total Quality Management.23
2.2.3.2 Everybody's Participation.25
2.2.4 Importance of TQM.25
2.2.5 Relation between leadership and total quality in constriction project.26
2.2.6 Leadership Strategies in Achievement Total Quality.27
2.3 THE EXCELLENCE IN FINANCIAL QUALITY MANAGEMENT (EFQM) MODEL.28
2.3.1 Introduction.28
2.3.2 What is the European Quality Management Model.29
2.3.3 Importance Excellence Model.30
2.3.4 Components of Excellence Model.31
2.3.4.1 Funamental concepts of excellence.31
2.3.5 Criteria of EFQM Model.33
2.3.5.1 Enable criterion.34
2.3.5.2 Results criterion.36
2.3.6 EFQM in construction industry.37
2.3.7 Relatin EFQM and TQ.39
CHAPTER 3 RESEARCH METHODOLOGY40
3.1FRAMEWORK OF THE RESEARCH METHODOLOGY41
3.2 RESEARCH PERIOD41
3.3 RESEARCH LOCATION42
3.4 DATA COLLECTION42
3.5 RESEARCH POPULATION42
3.6 POPULATION AND SAMPLE SIZE:42
3.7 QUESTIONNAIRE DESIGN.43
3.8 QUANTITATIVE DATA ANALYSIS USING SPSS44
3.9 DATA MEASUREMENT.44
3.10 PILOT STUDY45
3.11 VALIDITY TEST46
3.11 RELIABILITY OF THE RESEARCH47
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